support.
Questions about a drop, a claim or a reward, or something not working in the app? Email [email protected]. Include the email shown in Floor’s you tab so we can find your account.
Common questions
- My claim is still checking. Most claims are checked automatically within minutes. A claim the checks flag is looked at by a person, which can take longer. You get a notification when it is paid or rejected.
- Where is my reward? Rewards go to the wallet Floor creates for you when you sign in. Open the rewards tab to see it, and use send on web to move tokens out.
- Verification keeps failing. Stand inside the marked area with location on and the app open for the whole countdown. Weak GPS indoors or a location-changing app makes it fail.
- I placed a drop and want the rest back. Once a drop ends, open the you tab and tap withdraw on that drop.
Your account and data
Delete your account in the app: you tab, then delete account. See account deletion for what is deleted and how to ask by email instead, and the privacy policy for what Floor collects.
Floor is for people aged 18 and over. The giveaway rules are in the app under you, then giveaway rules.